The answers to the most popular questions.
We try to get everything online, but if you still have questions please don’t hesitate to contact us!
DDLab is open Monday to Friday from 8:30AM to 5:30PM Eastern Standard time. We observe all major holidays and are closed on weekends. Our peak season is April-June and September-November. Turnaround times may be extended during peak season.
All of our customers are assigned a sales representative to help with marketing, sales, support and lab submission procedures. Our sales representatives are experienced in the volume photography industry and will be happy to answer any questions you may have along the way.
- Portrait Catalog: 1 Day
- Sports Catalog: 2 Days
- Schools Catalog: 2 Days
- Banners Catalog: 2 Days
- Full Service Catalog: 5 Days
- Marketing Materials: 5 Days
- Canvas Catalog: 6 Days
5 Days of Regular Production
-Add 2 Days for BRK Packages (if applicable)
-Add 1 Day for SportsPress (If applicable)
-Add 1 Day for Green Screen (if applicable)
-Add 2 Days for Lastolite (if applicable)
-Shipping (See shipping chart on page 6)
-Full-Service Extreme Team: 9-10 Days
DDLab makes every effort to accommodate all rush orders, however due to seasonal schedules, we may not always be able to rush an order. Please contact customer service when requesting a rush. Rush fees will apply.
We accept all major credit cards. All orders are required to be paid in full prior to being shipped. Not having updated payment information will delay your order.
We realize that you may have to change or cancel an order occasionally. Any order that is not already printed can be canceled without any additional cost to you. However, if you cancel an order after it has already been printed, you are obligated to cover the cost.
ROES orders cannot be altered once placed and are considered final. We may be able to cancel the order within 30 minutes of receiving. For Full Service/CUDA jobs, please contact us within 24 hours from when the job was submitted. Cancelling is only possible during customer service hours.
If you choose to use our Full Service Option and mail us your order envelopes, we suggest USPS Flat Rate Priority shipping to save on cost. Additional methods may be available to you based on volume. Please contact your sales representative for details.
If you receive a damaged shipment, please take a photograph of the package and contact
customer service with your account information and order ID. We will work quickly to replace your order at no additional cost to you. Please do not dispose of the damaged shipment, as we may require you to return the package for a refund.
All Florida accounts are required by law to complete a tax exempt form and return it to us if you qualify for tax exempt status prior to placing an order. If we do not receive your form before an order is placed, you will be responsible to pay sales tax on that order. We cannot refund sales tax.
DDLab does not have a minimum order dollar amount to process most orders. However, any trophy orders, fundraising orders or bulk unit orders have a minimum order charge that can be found in Digital Access Online (ROES) prior to placing an order.
DDLab offers the largest variety of graphics and products. All of our graphics and products are priced competitively. We have different levels of pricing and services available. Contact your sales representative to discuss details.
If you need sample images or product samples to produce marketing materials, display on your website or present to a possible client, please contact your sales representative.